Frequently Asked Questions (FAQ)

Why choose 24X7MAIDS as the preferred maid agency?

24X7MAIDS Pte Ltd is well established maid specialist in Singapore, being one of the trustworthy and fast emergent major players in the industry. You can rely on 24X7MAIDS Pte Ltd, which provides extensive training for maids both locally and overseas to ensure the utmost standards to meet your demands and requirements. 24X7MAIDS Pte Ltd also offers wide-ranging scope of services.


What are the requirements to hire maid Singapore?

If you are a first-time employer of a helper, you must attend an Employer Orientation Programme (EOP) before you can apply for a Work Permit.

  • Be 21 years old and above.
  • Not be an undischarged bankrupt.
  • Have the mental capacity to fully understand and discharge your responsibility as an employer.


What documents are needs from employer?

Employer needs to provide the following details for the FDW’s Work Permit application:

  • NRIC Copy/ Passport (for foreigners)
  • Spouse’s NRIC/Passport (if married)
  • Children’s Birth Cert (for those with children)
  • Parent’s NRIC/Passport (if staying with parents at the same address)
  • Notice of Assessment (latest)
  • Copy of company’s letter stating position in company, monthly income and the date employment commences (if NOA is unavailable)


What are new maids?

New maids are potential FDW waiting for employment in their home country. Employers will select them based on biodatas proposed by the agency. Employers will be able to conduct a phone/video interview.


What are transfer maids?

Transfer maids are FDW who are working in Singapore and due to different reason; they are back to the agency to look for new employment. Employers will get to interview them in person.


What is maid’s levy?

All employers of maids are required to pay a monthly levy to the government as a means to limit the number of foreign domestic workers in the country, hence avoiding pressure to social resources.

Employers are given up to 17th day of the following month before the deduction is made. If the 17th is a non-working day, the deduction will be made on the next working day.


How much is my maid’s levy?

The levy rates vary to 3 types of employers. Revised on 1 April 2019, the current rates are:

  • SG$300/month for households not eligible for a concession, and hiring one maid
  • SG$450/month for households not eligible for a concession, and hiring a second maid (and subsequent ones, ie. pay another $450 if you hire a third one)
  • SG$60/month for households eligible for a concession, and hiring one or more maid


Who is eligible for the concessionary levy scheme?

The Singapore government specifies that only households with one of the following qualities can benefit from the concessionary scheme:

  • Has a below 16-year-old child or grandchild (Singapore Citizen) living at the same address; or
  • The one employing is an elderly person (Singapore Citizen / Permanent Resident, if spouse is a Singapore Citizen) aged 67 years or above; or
  • Has an elderly parent or grandparent (Singapore Citizen / Permanent Resident, if employer or employer’s spouse is a Singapore Citizen) aged 67 years or above staying together at the same address; or
  • Has a disability/ has a family member with a disability (Singapore Citizen) staying together at the same address.


What is a security bond?

Under the Immigration Regulations for Security Bond of the Immigration Act (Chapter 133), the Singapore Immigration department will grant a Visit Pass to a Foreign Domestic Worker (FDW) who has a valid Work Permit for the duration of her employment provided that the employer executes a Security Bond of S$ 5,000.00 promising to cancel maid’s Work Permit and Visit Pass and to repatriate her when the employer stops employing the domestic maid or when the domestic maids does anything illegal that contradicts to the Work Permit rule and regulations or the Immigration Regulations. Breaching any of the conditions by either the employer or the domestic maids would render the Security Bond of S$5000.00 forfeited.


What is FDW placement fee or Maid Loan?

A component called as placement fee, or maid loan. This is a sum of money paid by the employer to the agency, to cover the domestic helper’s cost of working in Singapore. Employer can consider it a loan paid to the agency for the maid to work here. Placement fee/maid loan are not considered as part of your expenses, as employer will be receiving the loan back through deductions made from the domestic helper’s salary in the initial months of employment.


Which Nationalities of Maids does 24X7 Maids bring in?

  • Indonesia
  • Myanmar
  • Sri Lanka
  • Philippines
  • India (Mizoram, Darjeeling, Sikkim, Punjab, Tamil)